Frequently Asked Questions
P O L I C I E S
I'd like to cancel my order. Do you offer refunds?
We are unable to offer refunds for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
I received my order and I would like to exchange my items for something else. Do you offer exchanges?
We are unable to offer exchanges for any reason at this time. Please select only the items you are certain you would like to purchase before going through the check out process.
One or more of the items in my order arrived damaged. Can you refund me or replace the item?
Absolutely! If you receive a damaged item, contact us immediately with your order number at email@example.com. We will replace any damaged items provided they are reported with photos, within 48 hours of order delivery.
Damaged shipments will require evidence in order to file a claim with the carrier so please take photos of the damage upon receiving.
S H I P P I N G
How often do you ship?
We ship daily, Monday through Fridays. However, it can take up to 2-3 days to process your order before it is shipped out.
Will I receive tracking information?
Yes, once your order is shipped, you will receive a confirmation email with tracking information.
I'm local to Portland. Can I come in and pick up my order in person?
No. We offer regularly scheduled Apothecary Hours where local folks can visit our space to shop and mingle.
When I track my package, it says that it was confirmed as delivered to my address but I did not receive it. Can I get a refund or a replacement?
We are not responsible for shipments shown as "delivered" in the tracking info. However, we will do our best to work with you should such points of confusion arise. If your building is not secure, we suggest requesting a required signature for delivery. Please contact our Support team to arrange as we do not include this cost or service with shipping.
If a shipment was sent to an incorrectly entered address, the cost to reship is the sole responsibility of the ordering party.
We will do our best to amend incorrect addresses if you call or email us immediately. As shipping turnaround can be pretty immediate, it is difficult to ensure this can be done in all cases.
I N T E R N A T I O N A L S H I P P I N G
Due to persistent issues, we no longer ship internationally.
E D U C A T I O N
I want to study with you. Do you take apprentices?
While in the past, we have offered a yearly apprenticeship, we are unable to extend that opportunity at this time.
TO BOOK PARTIES + WORKSHOPS + EVENTS, CONTACT: DHINFO@DRAGONHERBARIUM.COM